Customer Support

{ "0": {"title":"Can I add or remove an item from my order?","answer":"\u003cp\u003eWe aim to get your order delivered as quickly as possible. Orders begin processing as soon as they are placed. We are unable to edit an order once it's been placed. If you need to cancel your order and it has not been shipped yet, please contact our customer experience team.\u003c\/p\u003e","url":"#"}, "1": {"title":"Can I cancel or edit the information on my order?","answer":"\u003cp\u003eWe aim to get your order delivered as quickly as possible. Orders begin processing as soon as they are placed. We are unable to edit an order once it's been placed. If you need to cancel your order and it has not been shipped yet, please contact our customer experience team.\u003c\/p\u003e","url":"#"}, "2": {"title":"When will my order ship?","answer":"\u003cp\u003eOrders placed before 1 pm PST Monday – Friday will typically ship the same day. Orders placed over the weekend or on recognized holidays will typically ship the next business day. You will receive a shipping confirmation email with tracking information once the order has been processed.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eYou may also use your order number to access tracking information through the link below:\u003c\/p\u003e","url":"https:\/\/www.shopsnowpeak.com\/pages\/order-tracking"}, "3": {"title":"Why is my order shipping in multiple packages\/why have I only received part of my order?","answer":"\u003cp\u003eWe often ship from multiple fulfillment locations to ensure your order gets to you as quickly as possible. When that happens, your order may arrive in separate shipments.\u003c\/p\u003e","url":null}, "4": {"title":"What is Snow Peak's return policy?","answer":"\u003cp\u003eReturns must be processed through the original place of purchase within 30 days of purchase. All items must be returned unworn, unused, and unwashed with original packaging and tags. Products returned through our online portal must be shipped in appropriate shipping boxes. Products returned solely in product packaging or in improper shipping boxes may not be accepted. \u003c\/p\u003e","url":"https:\/\/www.shopsnowpeak.com\/pages\/returns-repairs"}, "5": {"title":"How do I start a return?","answer":"\u003cp\u003ePurchases made directly from shopsnowpeak.com may be returned through our online portal. \u003cbr\/\u003e\u003cbr\/\u003e\u003ca href=\"https:\/\/snow-peak.returnly.com\/\" target=\"_blank\" title=\"Snow Peak Online Return Portal\"\u003eSnow Peak Return Portal \u003cbr\/\u003e\u003c\/a\u003e\u003cbr\/\u003eItems purchased from any of our retail stores must be returned to that same store location with proof of purchase. Items purchased through Snow Peak Dealers must be returned to the original place of purchase.\u003c\/p\u003e","url":null}, "6": {"title":"When will a certain product be back in stock?","answer":"\u003cp\u003eThe best way to be notified when something comes back in stock is to use the 'Notify Me' feature on our website to get a notification via email as soon as it's back in stock. Once the item is restocked, you will receive an email notification and will be able to complete your transaction on a first-come, first-served basis.\u003c\/p\u003e","url":null}, "7": {"title":"How do I get in touch with Snow Peak's marketing department or wholesale team?","answer":"\u003cp\u003eAll marketing inquiries can be sent to [email protected]. \u003cbr\/\u003e\u003cbr\/\u003ePartners that are interested in stocking Snow Peak products can email [email protected].\u003c\/p\u003e","url":null}, "8": {"title":"How do I exchange my order?","answer":"\u003cp\u003eFor exchanges, please submit a return request for your item(s) in the \u003ca href=\"https:\/\/snow-peak.returnly.com\/\" target=\"_blank\" title=\"Snow Peak Online Returns Portal\"\u003eReturns Portal\u003c\/a\u003e for a full refund, then replace an order at shopsnowpeak.com for the correct item(s).\u003c\/p\u003e","url":null}, "9": {"title":"How do I clean or care for my gear?","answer":"\u003cp\u003eCheck out our \u003ca href=\"https:\/\/www.shopsnowpeak.com\/pages\/care-guide\" title=\"https:\/\/www.shopsnowpeak.com\/pages\/care-guide\"\u003eProduct Care\u003c\/a\u003e guide for instructions on how to care for your gear.\u003c\/p\u003e","url":null} }