FAQ

Snow Peak creates restorative experiences in nature through its Japanese-designed outdoor gear and apparel. Learn more about our history and mission.

Snow Peak was founded in Niigata, Japan, and it remains the home of Snow Peak's global headquarters. You can learn more about our origins and heritage here. e have two US retail stores: our USA flagship in Portland, Oregon, and a location in Brooklyn, NY. Learn more about our retail locations here.

Please allow up to 48 hours for the carrier to register the shipping status. If you are still not seeing any updates after that time, or your tracking number is not updating at all, please contact our Customer Experience Team.

We are unable to edit an order after it has been placed. We aim to get your order to you as quickly as possible. Orders begin processing as soon as they are placed. We can cancel orders upon request if they have not begun shipping.

We aim to get your order to you as quickly as possible. Orders begin processing as soon as they are placed. We can cancel orders upon request if they have not been processed and prepared for shipment.

If you have any questions regarding a canceled order, please contact our Customer Experience Team.

We apologize on behalf of the shipping provider for any potential delivery issues. Please contact our Customer Experience Team for additional assistance.

We are unable to upgrade shipping options on an order once it has been placed. We can cancel orders upon request, and the order can be placed again with an upgraded shipping option.

Your country may require you to pay import fees, customs, duties, and value-added taxes (VAT), etc., which are not included in the shipping cost listed on our website. These charges are the sole responsibility of the customer and are non-refundable. Please be aware that you may need to work with your local post office to pay customs and duties before they release your shipment to you. If you fail to pay applicable duties, taxes, and fees, the package will be abandoned, and Snow Peak will not refund the abandoned order, including shipping charges and fees. Please note that orders outside the USA and Canada are ineligible for returns or exchanges.

No, unfortunately, orders requiring Less Than Truckload (LTL) shipping cannot be shipped outside of North America at this time.

Purchases made directly from shopsnowpeak.com may be returned through our online return portal. Please visit our Returns and Repairs page for more information. Items purchased from our retail stores must be returned to that same store location with proof of purchase. Items purchased through Snow Peak dealer partners must be returned to the original place of purchase.

Please keep a record of the tracking information on your return label as that will provide the most up-to-date information on your return shipment.

Yes, we would love to help. Please contact our Customer Experience Team for assistance.

Snow Peak USA does not accept returns for orders shipped internationally.

We cannot take returns outside of the policy window.

We can take returns or exchanges on gifts as long as we can locate the original order and it is within the 30-day return window.

Please contact our Customer Experience Team for assistance in returning or exchanging a gifted item from the Snow Peak USA website.

Please review our Warranty page for all information on eligibility and submission instructions.

If you need an update on your warranty claim, please contact our Customer Experience Team and include your RMA number for reference.

The best way to be notified when something comes back in stock is to use the 'Notify Me' feature on our website to get a notification via email as soon as it's back in stock. Once the item is restocked, you will receive an email notification and will be able to complete your transaction on a first-come, first-served basis.

Please contact our Customer Experience Team for specific product information requests.

Please contact our Customer Experience Team for specific product information requests.

Takibi means bonfire in Japanese. Takibi Time is the act of gathering around a fire with loved ones to share food, drinks and build bonds. Takibi Time is at the heart of our brand. Learn more about our Takibi products and read about How To Takibi Time.  

Takibi is also the name of Snow Peak's first restaurant in the United States. Learn more about the izakaya-style dining experience and book a reservation.

We recommend cleaning Takibi components in lukewarm water with mild dish soap. We do not recommend machine washing any components of the Takibi.

Learn more about cleaning and caring for your gear on our Product Care guide.

The Iron Grill Table (IGT) system is a modular, customizable outdoor kitchen designed to cook nearly anything outdoors. Iron Grill Table set-ups come in a range of sizes and styles. Visit our IGT page to learn more and begin building your own!

The Iron Grill Table series is designed to be personalized to fit each individuals specific needs. Read our guide to Getting Started and explore our IGT configurator for a guided experience in creating your IGT set-up.

We recommend cleaning titanium products in lukewarm water with mild dish soap. We do not recommend machine washing any titanium products.

Learn more about cleaning and caring for your gear on our Product Care guide.

Most of our stoves use isobutane fuel. Please refer to the stove's product page for confirmation of fuel type. The use of alternative fuel and adapters is potentially dangerous and is strongly discouraged. Additionally, any damage caused by using a third-party fuel or adapter is not covered by our warranty.

The GigaPower Windscreen is compatible with the GigaPower line of stoves. The use of a third-party windscreen is potentially dangerous and is strongly discouraged. Additionally, any damage caused by the use of a third-party windscreen is not covered by our warranty.

Please visit https://www.p65warnings.ca.gov/ for more information about Prop 65.

Snow Peak apparel items are gender-neutral. Each item has its own specific size guide, which can be found on the product page. Please contact our Customer Experience Team with any additional questions. 

Learn more about cleaning and caring for your gear on our Product Care guide.