LIFETIME OWNERSHIP, OUR PROMISE TO YOU
Snow Peak submits all of its outdoor hard goods to the highest standards of engineering and testing to ensure long-lasting durability in even the most challenging outdoor conditions. Our company proudly stands behind the high quality of our products and our service to you.
If you have concerns about your product, we would be happy to hear from you and provide support whether this is your first use or your hundredth. If we find that the product did not meet our standards, we will repair it or replace it free of charge. In other cases, when an item has seen better days from regular use, we will provide the necessary repairs for a reasonable fee. Please understand that our warranty does not cover everyday wear and tear or damage due to product misuse. Common examples of wear and tear include scuffs/scratches, abrasions, faded colors, minor denting or accidental damage. These “imperfections” are badges of honor expressing the years of use and amazing memories created from connecting with people outdoors. We hope you join us in viewing these scuffs and scratches as a showcase of the rich history that you and your gear have shared. If you would like to review the legalese of our warranty policy, it is available here.
Additionally, certain products have components that will experience high wear and will eventually degrade over time. While we design everything with the intention of lasting a lifetime, certain parts are expected to need a tune-up or replacement during their lifecycle. We are happy to offer a wide assortment of these high wear parts here, allowing you to self-service and get your gear back outside with minimal downtime. These items are not covered under warranty as they are expected to need replacement in line with their rate of wear from regular use. Please be sure to review the user manual for each product before use and reach out to our Customer Experience Team at any time if you have questions on setup, care, or maintenance.
SNOW PEAK FABRIC QUALITY STATEMENT AND REPLACEMENTS
We’ve discovered that some tent and shelter models don’t meet our water resistance standards. Affected customers can receive a replacement fly sheet. For details and to claim your replacement go here. Thank you for your understanding as we work to resolve this.
WARRANTY OR REPAIR CLAIMS
For all product claims please complete our Product Service Request Form. Once our After Service Department receives this information, they will create a Claim Authorization (CA) number for you and share next steps.
If the domestic claim is subject to warranty, Snow Peak will be responsible for transportation and repair costs. For all other domestic repair claims, the customer will be responsible for shipping fees to our warehouse or repair partner.
At this time international customers are responsible for all shipping fees, customs, duties, and value added taxes for both warranty and repair claims.
For any questions about our Claims Program, contact our After Service Department at [email protected]